We currently only host FileMaker databases versions 7.0 - 9.0. However, if you have a database that is older than version 7.0, we can convert your database to the latest version of FileMaker.

FileMaker servers limit how many simultaneous connections are allowed to the server. Therefore, we have to limit how many connections to each database so we can maintain quality of service for each client. The number of simultaeous is determined by your hosting plan.

We take a number of steps to insure that your data is safe.

1. All of our FileMaker servers are behind hardware firewalls.
2. All of our FileMaker servers have antivirus software which is updated daily.
3. Root access to each FileMaker server is limited to only a few experienced Triple8 employees.
4. All servers are located in our secure data center which can only be accessed by a limited number of Triple8 personnel.
5. Our data center has 24 hour on sight security personnel.

Finally, the most important step in securing your data is by using a strong username and password on each of your databases. Even though Triple8 personnel will have access to the FileMaker server you are hosted on, we cannot open your database without a username and password.

We have several FileMaker servers setup with SSL certificates which will allow you to access your database through an encrypted connection. Connections using both Network Sharing and Instant Web Publishing are secure. If you require secure access, we can easily move your database to one of our secure servers.

Do to our large customer base and time constraints, we can only offer minimal programming and development assistance for FileMaker databases. This includes such items as adding a data field or user to your database, or assisting you with setting up remote hosting services.

After you sign up for FileMaker hosting on our website, you will receive an email with instructions on how to upload your FileMaker database to our servers. You will then need to prepare your database for remote hosting or IWP hosting and upload it. Once uploaded, you should be able to access it immediately. If you are familiar with setting up your database for remote access, the whole process can be completed in 5-10 minutes.

If you are not familiar with how to set up your database for remote access, we have detailed instructions in our support section or you can simply email or call us for assistance.

Our FileMaker servers will automatically make a backup of your database each night and store it locally on the same server. Once the local backup is complete, additional backup software will compress and encrypt your databases and move them to a different backup server. Archived copies of your databases will then be stored for 10 days on our backup server.

After your 30-day free trial, you will receive an email informing you that your trial period is ending. If your wish to continue hosting, simply follow the instructions in the email to set up payment. Otherwise, your trial account will end.

For monthly services, we accept Visa, MasterCard, American Express, Discover, Paypal, Wire Transfer, eCheck, or check. We can either charge a credit card each month or send you an invoice. Your account can be setup to be billed monthly, quarterly, or yearly. Accounts billed yearly will receive one month of free service.

All Triple8 services are month to month. You can cancel at anytime. See our Terms of Service for more information.