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Email Firewall Hosting FAQs

Can you filter email servers that are not located at Triple8 Network?
Yes, by simply pointing the DNS MX record to one of our Barracuda Spam Firewalls, we can filter email for any server. We then put in one entry into the Barracuda to redirect the email to your mail server.
What is Per User Quarantine?
If the spam firewall cannot determine if an email is spam or valid, it will store it temporarily in a quarantine. Each day, any email user that has quarantined emails will get a email sent to them with a list of all quarantined emails. The user will then have the option of releasing the email or ignoring it. In most cases, the majority of quarantined emails are spam.
If I move my service to you will I lose any email?
Triple8 takes great care when moving your email to our service. First we will configure our SPAM firewalls to accept and forward your email. After that the dns is changed to point to the firewall. Email will continue to flow to your email server during this process.
I've used services like this before and it blocked legitmate emails. Does yours?
Our Advanced Anti-Spam/Anti-Virus Email Defense systems don't use any hueristics or learning systems in their approach. Our profiles are built around current attacks based on their key fingerprints. This involves more than just analysis of the email content. We also examin the sending email server, network data, header data, message content and other attributes. These spam profiles give the system the ability to quickly and accurately identify emails in realtime resulting in a false positive rate of 1 in 1 million emails while successfully stopping over 99% all SPAM emails.
I run a MS Exchange Server and have had issues with dictionary attacks. Does your System stop this types of attack?
We can block dictionary attacks on your MS Exchange server using LDAP authentication. This way your MS Exchange server will only receive email for mailboxes that exist on the server. Any other email will be blocked at the firewall. This will greatly reduce the load on your MS Exchange email server.
How about white and black listing, are these features available?
Experience has proven that they are almost never needed. The Advanced Anti-Spam / Anti-Virus Email Defense does have these features available to users which can be easily modified.
What types of billing options are available?
For monthly services, we accept Visa, MasterCard, American Express, Discover, Paypal, Wire Transfer, eCheck, or check. We can either charge a credit card each month or send you an invoice. Your account can be setup to be billed monthly, quarterly, or yearly. Accounts billed yearly will receive one month of free service.
What are your contract terms? How long do I have to sign up for?
All Triple8 services are month to month. You can cancel at anytime. See our Terms of Service for more information.